Blueprint for impact
Get a look at the pillars shaping this course.
While development is still underway, these highlights offer an early look at the skills and outcomes you’ll be working toward:
Flexible. Applied. Built for business.
Exploring this for your team, not just yourself? You’re in the right place. This course is still in development, making it an ideal time to explore how it could support your workforce goals. Whether you're planning ahead or seeking a strategic fit, we’ll help tailor the experience so it delivers value for your team from day one.
Brand and Messaging with AI: Voice, Prompts, and Proof
Build a practical foundation for using AI in messaging work: understand how it helps, where it can go wrong, and how to support clearer, more consistent communication.
Description
Strong messaging builds trust, alignment, and action—but many teams lose time rewriting, debating tone, and recreating content for different audiences and channels. This workshop helps participants build a practical foundation for using AI to support brand and messaging work more clearly, consistently, and responsibly. We begin with a plain-language introduction to how AI tools behave, where they can be useful, and why outputs sometimes miss the mark. Participants are introduced to common limitations and risks, along with practical habits that support better judgment when using AI for communication work.
The workshop then connects those foundations to brand and messaging practice: clarifying audience, intent, voice, and key points so AI can better support drafting, variation, and revision. Participants will see how prompts, constraints, and review habits can help produce more useful outputs without losing specificity or sounding generic. The focus is not on handing communication over to AI, but on using it to support stronger drafts, faster iteration, and more consistent messaging across contexts.
Participants leave with practical examples, stronger decision-making language, and a simple review approach they can apply in their own tools after the session—whether they are writing internal communications, customer-facing messaging, leadership updates, recruiting content, or professional brand materials.
Outcomes
Each outcome is introduced through examples, discussion, and live demonstration.
- Understand Core AI Concepts
Build a shared vocabulary for discussing AI, including what it is, how it differs from rule-based automation, and why that difference matters. - Explain How AI Works at a High Level
Describe, in plain language, how modern AI learns, why training data matters, and how those inputs shape results. - Recognize Common Risks and Limitations
Identify issues such as bias, hallucinations, and feedback loops, and understand how they can affect outputs. - Differentiate Categories of AI Tools
Recognize the differences among chat assistants, knowledge-base assistants, visual AI tools, and workflow automation tools. - Choose the Right Kind of Tool for the Task
Use a simple task-and-risk lens to think through which category of AI tool may be appropriate in different situations. - Connect AI Basics to Messaging Workflows
Use a basic workflow lens to identify steps, bottlenecks, and where AI may help automate, enhance, or stay out of communication and content processes.
The Learning Experience
This in-person, 4-hour workshop is demo-led with guided discussion and short, low-lift activities (no laptop required). It is designed for beginners and mixed-experience groups who want a practical introduction to using AI for communication and messaging work. Participants will see examples modeled live, learn how AI inputs and constraints shape results, and explore how to review outputs for tone, claims, and fit. They will leave with take-home examples and reusable patterns they can apply in their own tools after the session.
Cost
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This offering may have multiple start dates.
Choose the one that works best for you.
You will be directed to our secure course registration and payment system.
If you need assistance with registration, our team is here to help. Contact us at (585) 475-2400 or certified@rit.edu.
Ready when you are
This course is not currently open for enrollment, but that doesn’t mean the opportunity has to wait.
If this course aligns with your goals or your team’s needs, let us know. Your interest helps us plan future sessions and may even accelerate the timeline. We also offer custom options for organizations looking to run tailored versions of this experience.
Hear from the experts
Watch an introduction by the creator of this course, [name]
Insight
Value
For Teams & Employers
We offer private delivery for teams and cohorts. You’ll get the same curriculum aligned to your roles, tools, and standards, with the option to incorporate your policies and risk context. Teams often use this workshop to install a repeatable ideation process with shared checkpoints and quality standards—reducing idea churn and accelerating early-stage alignment. Optional follow-up working sessions are available to support implementation on real projects.
Want to explore private delivery or a cohort? Contact us to discuss timing, tailoring, and options.